Why One Pacific
WHY USE ONE PACIFIC
One Pacific was born from a very simple idea and a need to fill a void in the marketplace. Many small inbound operations have compromised in their search for economies of scale by merging with others, or selling out to larger companies. This has filled the capacity for large ventures that provide mass-market, homogenized product, and subsequently left a void in the marketplace – inbound divisions who can deliver small-scale, high-value holidays.
One Pacific fills this void:
- We hand-craft every quote request
- We add value above and beyond the bottom line
- We are meticulous with every detail
- Our personal service is the key
We have long-standing relationships with both large and small operators, which we combine with flair to create truly hand-crafted itineraries. Our first-hand travel experiences allow us to give you insight into how an experiential concept will emerge and work for your clients.
HOW WE WORK
We get to know you
Spending that extra time on understanding your needs and your style is so important to us, as it ensures that we deliver the right mix of experiences for your clients. The more information we can absorb from you, the more tailored our responses can be in return.
Delivering a quote/payment
We are supported by a customized back-office technology solution that supplies quotes and confirmations in a timely, personalized manner. Our financial systems make client payments, amendments, and reporting effortless.
We are you while your clients are traveling in Australia
It starts with a welcome phone call to your clients on arrival in Australia to ensure they arrive here safe, and have all the information they need to enjoy their holiday. It follows with guaranteed 24-hour access to us during their trip. This means we can handle every unanticipated issue that defies the even the best-laid plans. It continues with an update on the progress of any changes while your clients are in country.